My Question Is About...

We ship Australia wide, and we offer shipping to New Zealand for selected products. Please contact us for more details.

Yes, we do! We offer express delivery via Australia Post and Startrack courier services. Depending on when you place your order and whether or not the product is in stock, products may be delivered to most metropolitan areas by the next business day.
We also offer a same day service for residents in Sydney.
If you require further information, please contact us.

We offer free shipping on all orders shipped within Australia. You can select this option at checkout.
We use Australia Post Parcel Post + Signature for most orders which takes 3 to 7 working days.

For selected small items valued under $75 such as cables, adapters and ear tips, we may use a non-trackable Australia Post service which takes 3 to 7 working days.

For large and/or heavy items, we may use a courier service.

Yes, you can! We offer pickup from our Chatswood store during our usual opening hours. Please select this option at checkout. You will be notified once your order is ready for collection. You will need to present ID when collecting your order.

We offer the following shipping options

Free Shipping - 3 to 10 Working Days

• Most items will be shipped by Australia Post trackable Parcel Post +  Signature Required. Delivery takes 3 to 10 working days. If you’re unavailable, your parcel will be taken to your local post office for collection.
• Small items under $75 (tips, small cables, pads and adapters) will be sent by non traceable Australia Post regular mail. Delivery takes 3 to 10 days working days. Small items will be delivered to your mailbox.
• We may use a trackable courier service if the order is large and/or heavy. Delivery takes 3 to 10 days working days.
• We can ship to a PO Box or a Parcel Locker.

 Australia Post trackable Parcel Post +  Signature Required - 3 to 10 Working Days

• Delivery times from 3 to 10 working days.
• If you’re unavailable, your parcel will be taken to your local post office for collection.
• Parcel rates are calculated at the cart and checkout page.
• We can ship to a PO Box or a Parcel Locker.
• A tracking number is provided once shipped.
• This service requires a signature, if nobody is available, your parcel will be taken to the local post office for collection.

Australia Post Express Post + Signature Required - 1 to 3 Working Days

• Delivery times from 1 to 3 working days.
• If you’re unavailable, your parcel will be taken to your local post office for collection.
• Parcel rates are calculated at the cart and checkout page
• We can ship to a PO Box or a Parcel Locker.
• A tracking number is provided once shipped.
• This service requires a signature, if nobody is available, your parcel will be taken to the local post office for collection.

Startrack Express With Authority to Leave - 1 to 3 Working Days

• Delivery times from 1 to 3 days.
• Parcel rates are calculated at the cart and checkout page.
• If you’re unavailable to receive your parcel, it will be left in a safe spot.
• We cannot ship to a PO Box or a Parcel Locker.
• A tracking number is provided once shipped.

Sydney Same Day Delivery (Monday to Friday, Last order; 2 PM)

• Delivery times approximately 4 Hours after pickup 
• Available on Weekdays only, the daily weekday cutoff is 2 pm - any orders after the cutoff will be carried over to the next business day.
• Parcel rates are calculated at the cart and checkout page.
• You must be available to accept delivery
• We cannot ship to a PO Box or a Parcel Locker.
• A tracking number is provided once shipped.

 

We are authorised Australian resellers for all the products we sell, and most of our products carry an express warranty from the manufacturer which may vary in length and conditions.

In addition, our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

To make a service request, please contact us.

For peace of mind, we offer a 21 Day Change of Mind Policy on online purchases if you are not satisfied with your purchase or you change your mind. A 15% restocking fee may apply. Please visit this page for the full terms & conditions.

We accept Credit Card, PayPal, ZipMoney/ZipPay, Cheque/Money Order, Bank Deposit and you can pay in store by Card, Cash or Zip.
Our website uses third party payment processing that encrypts your payment details. Minidisc does not store your payment details.

Yes, we do. You can make a price match request on the product page.

If you would like us to put aside an item for you so that you can pay in-store without making an order online, please contact us and we will see what we can do to arrange this.

Please contact us so we can assist with any issues with our website or ordering.

Yes, we do. To be alerted to news and special offers, you can sign-up to our newsletter on this page.

We can be reached by many methods; please visit our contact page.

We have a wide range of headphones, earphones, amplifiers, DACs, audio players and accessories for demo! You can see our full store line up on this page.

Appointments are not necessary. If you would like to arrange a demo for a particular product we do not have in-store, please contact us.

Our latest store hours can be found on this page.

You can find the stock availability on our product pages for most of our products. If the item is in stock and you order before 2 pm (Monday to Friday, excluding Public Holidays), we will endeavour to ship your order out the same business day.

For out of stock or pre-order items, we may include an estimated time of arrival. You are welcome to place a backorder/pre-order to secure stock.

Stock availability is updated every 15 minutes. You are welcome to call us on 1300 666 275 to confirm stock availability.

We care about the security and privacy of our customer's details. We use secure third party payment processors which encrypt payment details. Minidisc does not store customer payment details. Our privacy policy can be found here.

To ensure the security and privacy of our customer's credit card details, Minidisc uses secure third party payment processors. Card details are encrypted during transactions. Minidisc does not store customer payment details.